Keyboard stops Working - Has to be unplugged and plugged in

[Kevin]

Engineer will have a try,but now cannot be fixed as it is working for keep the hotkey function activated.

[TDC]

@Kevin

Engineer confirmed that about this USB disconnect and then reconnect random problem has double checked with engineer that was due to our device support hotkey switch and the device recognize the hotkey switching chip does not respond so it try reset the chip to make it work again and this process caused the system detected the USB disconnect and reconnect so have the notice sounds.

Thanks Kevin, I can’t see it working as intended as the keyboard disconnects and requires a physical unplug and replug to resolve. If there is a way to disable/enable the hotkey switching feature as I just use the button on the device to switch I would see that as a positive as this function for me as a consumer is not working.

[Kevin]

Hi,you can try use the combine buttons to disable hotkey function: left “Shift” + left “Ctrl” + left " Alt" + “]”
Enable：left “Shift” + left “Ctrl” + left " Alt" + “[”

[TDC]

Thanks, Kevin, disabling the Hotkey switching seems to have helped resolve this. Will continue to monitor.

[Kevin]

Hi Tim,thanks a lot.