Keyboard stops Working - Has to be unplugged and plugged in

Product
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21

Engineer will have a try,but now cannot be fixed as it is working for keep the hotkey function activated.

22

Thanks Kevin, I can’t see it working as intended as the keyboard disconnects and requires a physical unplug and replug to resolve. If there is a way to disable/enable the hotkey switching feature as I just use the button on the device to switch I would see that as a positive as this function for me as a consumer is not working.

23

Hi,you can try use the combine buttons to disable hotkey function: left “Shift” + left “Ctrl” + left " Alt" + “]”
Enable：left “Shift” + left “Ctrl” + left " Alt" + “[”

1 Like
24

Thanks, Kevin, disabling the Hotkey switching seems to have helped resolve this. Will continue to monitor.

25

Hi Tim,thanks a lot.

26

Hello,
I got this kvm switch about 8 months ago, and i havent had any issues until now. my mouse and keyboard will work with one desktop but when i switch over to the other desktop, they wont work. ive tried the steps here, as well as reached out to tech support, but nothing seems to work. is there anything else that I can do to possibly get it working again?
Thanks

27

Hello Jait,
Thanks for getting back to us.
Could you try swap the two USB-A to USB-B cable between two desktop and check does the issue caused by this USB cable faulty?
And then try switch this USB cable connect to different USB 3.0 port in desktop side for a check.

Best Regards,

28

Hi,
I have tried this and used other usb-a to usb-b cables and they still do not work. Using different usb 3.0 usb ports did not work either.
Thanks

29

Hello mate,
Thanks for your hard work on our product.
Kindly please help fill out the RMA form then our customer service will help follow up with this ticket.
Best Regards,