Expecting a new product/feature? Make a wish here

Basically, the AV Access product would be sufficient for typical HDMI/KVM extending, splitting, and switching needs. However, some unique use scenarios may require more customized packages or features.

Our engineers and product managers are working on a schedule to bring new products online. We will take into consideration what really matters to you. And your voices may help prioritize their work :rocket:, or add something new and meaningful to the to-dos.

How to make a wish

  1. Describe the new product you would love to see on the AV Access product catalog or a new feature on a certain named product that would enhance your experience.
    ( Discussion about existing products or features would be off-topic and may be removed by the mods. You can give product feedback or reviews by creating a new topic under this Product category. )
  2. Explain how you envision using this new product or feature and how it makes you happy. More details would be extremely helpful for us to evaluate the submission.

Support by a like

You may encounter a wish that coincidentally speaks for your needs. Don’t hesitate to show your support and agreement by liking :heart: the post. The number of like helps the team understand how many people like you care for this issue and your eagerness for the new launch or update.

5 Likes

Got my 8KSW21-KVM last May and have been loving it. The reliable PC wake up feature is missing on all the KVMs I tried before buying this one, and is a godsend.

Feature recommendation
How about automatic switch to active HDMI input?
Some may not want this so there could be an enable / disable switch via a hardware toggle or via software.

Product recommendation
This one is a bit niche, but I have quite a collection of retro game consoles and as you will know, they look awful on a modern 4K screen.

So how about incorporating some upscaling logic into your KVM switches?
Bonus if you allow analogue input (maybe for a Pro model)

These are the gold standard in upscalers for this purpose (in case you need some inspiration :grinning: )

Website recommendation
Have a unified sign in between main site and community one please.

Thanks for making great products.

Thanks! Happy to see the first advice :dizzy: in this post.

To clarify, may I know more about “automatic switch to active HDMI input”? Are you talking about switching to a PC and automatically activating it while it’s in sleep?

About the scaler, I will pass it on to our product team. Generally what resolution there is for retrogaming?

You’re right. We can make a different LOGO to differentiate.

Hi @Cecilia

So for automatic HDMI switch, I mean for scenarios like when the two HDMI sources (e.g. a PC and a Laptop), are turned on, but source one is currently active via the KVM.

The user finishes using source one and shuts it down / power it off.

Now only source two is producing a HDMI signal, and it would be cool if the KVM could automatically switch to it.

Regarding the retrogaming, if you look at the Xbox 360 and PlayStation 3 era of 2005 / 2006, these machines were sold as HD machines targeting 1080p resolutions, but both were not powerful enough to really attain this so games were often lower resolution.

A 1080p or 1080i signal looks bad enough when upscaled to 4K on a new TV, but things get worse when the games use a lower resolution (likely).

Thanks.

1 Like

Update request for VDirector

  1. Add a feature to rotate the image on any receiver(that supports it). Currently you can only rotate the image(top row) when setting up a Video Wall.

  2. This feature would be useful if you have a videowall set up with a top row that have the TVs installed upside down to take advantage of the small bezel. The Video Wall(2x2) configuration/feature works fine, but if I’d like to use the TVs to display 4 different sources(encoders), the top row is upside down.

Thank you,
Donald

1 Like

Hi Doncessna,

Thanks for your feedback. This sounds like a very practical use. I have forwarded this information to our tech support team. Appreciate your contribution. Have a nice day!

I have a suggestion to add useful extra automatic HDMI channel switching options
to your 4KMX42-H2A 4x2 HDMI 2.0 Matrix.

Could you add a RS232 fail-safe command that allows the HDMI switch to fall back to
a the first available channel with active video when no RS232 commands are
received for a specified number of seconds?

Could you add an auto-switch mode to switch to the first available channel with active video when the current channel has no active video sync?

Maybe you have these options built-in, but the manual does not mention auto switching or behaviour upon communication timeouts.


Finally, if you ever will redesign this HDMI matrix switch,
it would be nice to power and control it from a micro USB or Type-C socket
(i.e, integrate an USB serial port).

Thank you for making this excellent 4KMX42-H2A matrix switch!

1 Like

Happy to hear from you, and thanks for your advice! Manual switching can be safe without automatically switching to a channel they don’t want to show at some point. I understand your needs, and I will forward this to our tech team.

Thank you for your reply, Cecilia!

What I had in mind is an optional feature that does not impact switching behaviour for other clients.

You might call it a watchdog timer that is inactive until you activate it with a software command.

Once activated and no communication occurs any more, then the HDMI switch could fall back to an active higher-priority input.


By the way, talking about wishes, it could be useful to add a RS232 command
that allows to send any CEC command sequence to a specified monitor.
You already have all hardware and firmware to do that.
We do not need this currently, it is just a suggestion for other clients.

With greetings to all readers,
Steven

What we would need is a HDEX60-DM that would support 4k resolution for both monitors.

1 Like

Hi, there. Thanks for your feedback! May I know a bit more about your use case?

I want to run 2 monitors from one PC in 4K. PC is in the basement.

Thanks for your reply. I will forward this use case and product need to our team.