Hi, when connected directly from transmitter to receiver via a 1m cat7 cable to a 4k TV (TCL 75C845) the resolution is set at 640x480 60hz with the resolution and refresh rate options greyed out in the Windows 11 settings.
I have tried 2 different cables with the same result.
Connecting over my network (full gigabit switches and cat 7 cables) it shows wait video output.
I had fixed the refresh rate to 30hz prior to connecting to the KVM.
Hello Macw,
Thanks for getting back to us and we are truly sorry for that.
For the Direct connection issue,do you have other monitor can try have a test but not the TV?
I am afraid it may caused by the compatible issue between our product and the TV.
Then,it required a powerful gigabit switch and also need ensure the point-to-point from transmitter to receiver must have 1 Gbps bandwidth.