8KSW21DP-DM: Monitors without signal when switching to one PC

Hello,

I used my this switch for about a year without any problem. During the last month, I started to have some problems with the mouse that sometimes became frozen, but switching PC or power off/on switch fix the issue. For me, it’s not a major problem since I can fix it with a simple operation.

But since this week, when I switch to my work PC, my monitors have no signal. I tried to switch again and power off the switch, but it does not work. Unconnect the power of the switch does not work either. I also tried to disconnect the cables, but it’s not working either. The only thing that work is to power off the PC and reboot.

Can you help me with this?

Thank you

Hi Mordak,
Thanks for reaching us and we are truly sorry for that.
Kindly please try upgrade the latest firmware and check does it can fix your issues or not.
Best Regards,

Thank you for your quick answer.

I updated the firmware to the 1.0.2 version, but, unfortunately, the problem remains.

Thank you

Hi Mordak,

Where you purchased this KVM and what is your order number?

I bought it from Amazon.
Order number: 701-4005742-0722626