I recently purchased an 8KSW21DP from amazon, and I have 2 monitors connected. However, my Samsung LU32J590UQNXZA is not receiving signal output while both monitors are connected. It is set to DP1.2, and I have confirmed that the ports, cables, and monitor all work.
I tried updating to the 1.0.2 firmware, and it is up to date.
Hello Scott,
Thanks for contacting us and we are truly sorry for the issue.
- Both two inputs requires connected from PC to KVM.
- Are there have any adapter or not? Sch as PC not have 2 DisplayPorts no use the HMDI to Displayport adapter/cable? If so you need to use the HDMI to Displayport type, but not DisplayPort to HDMI( mostly this type adapter/cable come with this one-way transmission).
- Does the PC detected the monitor or not? if yes and please try lowering the resolution and refresh rate to have a check.