Separate issue from this one.
Whether on firmware 1.0.6 or 1.1.0, and both before and after upgrading the firmware via the Kinetic tool, the PC1 USB-C input of my B30 causes my M1 MacBook Pro to reboot after a short while. It happens after about 5 - 10 minutes, and is regular. I have tried a whole range of cables - the one shipped with the B30 and various USB-C 3.1 G2 and TB3 and TB4 cables, and the behavior is consistent.
Hello Kingzen,
Please try upgrade the new verison thru the Kinetic tool then have a check: Kinetic upgrade
Still rebooting, and additionally lost 60Hz on all resolutions via PC1/USB-C. Now only get 30Hz.
Hello,
Kindly please try return to the first version for a check: jaguar file
Downgraded to 13.18.1.4 and got 60Hz back. Still rebooting the M1 MacBook though.
Hello,
Truly sorry for that and could you fill in the RMA form and then our customer service will help follow up to arrange the new replacement for you to have a check.
I don’t know which version of the firmware i have but my m1 macbook pro also reboots after every shutdown. I received it today.
Do you think we can fix this? If not I’d have to return it to amazon
edit: I already disabled some of the features that could reboot my mac automatically, like boot after power loss or wake on lan
Hello Nilos,
You mean when you M1 Macbook pro conenct to our B30 and it will reboot instead turn on when you shut down it?
Exactly. As long as the b30 is connected to my macbook pro m1 via usb-c, it just boots again after every shutdown.
What is your macbook system version?
Do you have other USB-C laptop can try have a test and check does it also have same issue or not?
My MacOS Version is 15.1.1
I already put the device back into its box to refund it but I can unwrap it one more time to test that with a windows notebook.
That is because of another Problem i discovered: I have one monitor in UWQHD resolution and another in FHD resolution. Unfortunately, my Mac recognizes the two displays as a single entity, defaulting to the smaller resolution and preventing me from selecting the full resolution for the larger monitor.
I don’t think there is a fix for that? So I am not sure if a KVM-Switch is the right tool for my workspace, at all.
Hi,
When the device connect to mac via the single USB-C cable and it can only pick up one monitor and then two monitors keep show duplicate screens,which is caused by the mac computer only support DP SST mode, so two duplicate contents will be displayed.
Our device come with DP MST mode and our device not with displaylink or thundernolt based,so the macbook can only work with that mode like in your setup.
So I think you can return the device and get refund.
Truly sorry for the trouble caused.
No Problem Mate,
Except for the issue with the restarting MacBook, you have a great product for a great price. I liked the experience but just noticed it doesn’t fit in my very mixed (PC and Mac, UWQHD and HD) setup.
The Dual-Monitor Mac issue could be solved by overwriting the resolution in Mac OS, but I’d prefer if the switch could recognize a Mac and just expose the display on port A (or B, just make it fix and not randomly switching or always pick the larger one).
I know a Mac m1 can only output one video signal per USB, I also tried to shut off the smaller screen but it still showed up in Mac OS so I could not choose a larger resolution.
Thanks for your support and have a great week.