C10 KVM Dock USBC display input stopped working

Hi,

I’ve had this dock since Oct 2024 and had no issues. But I unplugged the USBC from my laptop today as I had to move from my desk. When I plugged it back in the dock is not displaying my laptop display on my monitor.

I have tried several different cables, followed the troubleshooting guidance around turning off the dock, trying different resolutions and refresh rates but it still doesn’t work. I have also tried a completely different laptop and it still doesnt work.

Can you help please?

Hi,

Thanks for getting back to us and truly sorry for the issuse.
Does the USB devices still working with the laptop?
Does the laptop can detected the monitors or not?
Have you tried reboot your laptop for a check?
Best Regards,