If you are experiencing issues with the USB ports on your HDEX60-DM extender, follow these troubleshooting steps.
Product model: HDEX60-DM
1. Check the USB-A to USB-A cable connection
Make sure that the USB-A to USB-A cable is properly connected from your PC to the transmitter. Ensure that the connections are secure and that there are no loose or damaged cables.
2. Test with a new USB-A cable
Try using a new USB-A cable to determine if the issue is with the cable. If the USB connection works with the new cable, the original cable may be damaged or faulty.
3. Test USB device without the extender
To determine if the issue is with the extender or the USB device, try connecting the USB device directly to the PC without using the HDEX60-DM extender. If the USB connection works without the extender, the issue may be with the HDEX60-DM extender.
By following these troubleshooting steps, you can identify and address any issues with the USB ports on your HDEX60-DM extender. If the issue persists, please feel free to seek further technical support at email@example.com.