iDock C10 camera is jumpy

Support
1

Hello, i recently purchased an iDock C10 and have noticed that when my laptop is plugged in, the video on conference calls is very jumpy. When i use the same software on my desktop, it’s fine. The PC is a corporate machine and i was thinking i may need to manually update the drivers. Any thoughts? thanks

2

Hello Kevin,

Thanks for getting back to us.
Our product is plug and play device and no need any driver or software.
In this case,you can try to check and update the USB driver on your laptop and also the graphics card driver if they are not the up-to-date version.
Best Regards,

3

hello, they are up to date and when i plug in the camera into the laptop itself, or via another docking station, the camera is fine. so thats why i feel its with this iDock. any other thoughts?

4

Hello Kevin,
Thanks for your update.
In this case and that would caused by the incompatibility isssue between our iDock C10 with the camera.
So could you help share your camera details or its link directly,then we can try to have a check.
BesT Regards,

5

Hi, I am having similar issues. I have the Elgato facecam mk2 when plugged dorectly into laptop no issues if it is via the c10 then it disconnects randomly? All other accesories plugged in work fine.