iDock23 connecting capture card not working

I love my iDock23, however, I am trying to connect my micro 4/3rd camera with passthrough to my laptop and it’s not working at all. My camera does work when I connect directly from camera to laptop, but it doesn’t when I connect the capture card via USB-A to any of the ports on the iDock. I tried to put an adapter from USB-A to USB-C and that didn’t work either. The adapter does work on my laptop once again. Are capture cards like the Vivitar or the Elgato ones compatible with the iDock?

I just tested something, if I connect the USB cable from the iDock23 to a USB-A to USB-C adapter, my laptop detects the video card, BUT the audio from my Scarlett 2i2 interface is no longer taking.

Hello Jackie,

Thank you for getting back to us and truly sorry for that.
As your host is the laptop so you add the extra docking station right?
Kindly please use the provided USB-A to USB-B cable direct connect from laptop to D23 and bypass the docking for a check.