I purchased the 8KSW21DP-DM and am having issues with it maintaining signal when switching between my two pc’s. computer 2 constantly loses signal to the monitor and i have to do a hard shutdown and power back up to have it find the monitors again, however computer 1 does not have these issues and when i switch back to computer 2, from computer 1, i get lost signal again.I have called Customer support on several occasions and all I get is a canned response of “we are unable to answer at this time please email us” i have done so and have recieved no response. computer 1 specs: AMD Ryzen 7 9800x3d, 64GB RAM, MSI 4090 liquid suprim. Computer 2: Ryzen 9 5900x, Nvidia 3060, 64GB RAM. monitors are LG HD 4k @60Hz 43" and LG Smart UHD at 4K @ 60Hz 32". again this only happens on Computer 2. I used your provided cables initially when the problem occured and then spent $150 on upgraded cables (yes they are the newest type and version) and it persists. I was going to attempt to update the firmware on the KVM switch but cannot find anything on it anywhere as to how to do it or where the firmware download is located. -
Hi Mauadib,
Thanks for reaching us and we are truly sorry for that.
Have you tried swap two computers’ input connection, I mean exchange their connection and check is this issue still happen on computer 1 or not?
Then here is our latest firmware download link.