Issue with Samsung Screens Not Detected When Switching Laptops on iDock20

Hi,

I have been using the iDock20 for two days, and I’ve noticed an issue when switching between my two laptops (Windows 10 and Windows 11). The two Samsung screens connected to the dock are not detectable by the operating system. To make them visible again, I need to unplug and then replug the USB-C cable. I am using the cables provided in the package. My firmware version is v2.3.

Thank you in advance. I look forward to your assistance.

Hello there,

Thanks for reaching out.
So you mean your iDock C20 has upgrade to the new firmware with V 2.3.0,right?
But have you also upgrade the “jaguar-***.bin” file for both two USB-C port with the Kinetic tool,which is V 13.18.1.4?
If you has updated them,and does this problem happened on both two laptops and everytime as well?
What are your laptop model number?

Best Regards,
Kevin

Hi,

Thanks for the quick response.
I just got my iDock C20. I have not performed any upgrade. It’s brand new.
The problem occurs in both laptops but mostly on my lenovo which has a signifacant latency on the mouse and keyboard as well (the receiver is pluged in the iDock). The laptops are the following:

  • ASUS TUF GAMING A15 L9NRCX06B252399
  • LENOVO THINKPAD PF-3DR32A

Thanks again and I look forward to your assistance.

Best regards,
Kostas