I know this sounds crazy, but my laptop is hard crashing and I’ve isolated the issue to the KD-E10.
My HP OmniBook X started crashing seemingly randomly. I’ve had a TESmart KVM for a few years and it’s been very stable. But it is a two-laptop setup. About 2 months ago, I purchased a desktop to replace my other aging laptop. I didn’t want to spend $400 for TESmart’s 1 laptop, 1 PC KVM, so researched and chose the KD-E10.
After setup, my HP laptop started crashing seemingly randomly. Hard crash, can’t wake it with the power button, have to do a hard reset (hold the power button for 30 seconds) sometimes get a CMOS error when booting. I then took it on a two week vacation, during which - no crashes. I returned home, plugged it back into the KD-E10, the crashes return. Several a day. Looking at the Windows Event Viewer, it is powering off unexpectedly without any log evidence either when it’s entering Sleep, or while it’s in Sleep. Some research indicates hot-plug or wake events can cause Windows to crash.
Things I’ve done:
Use different cables
Update BIOS
Update drivers
Update the KD-E10 firmware to latest (1.0.7 I believe - please make these files more reputable to find)
Reverted back to the TESmart to verify stability
Disabled Sleep completely on the Laptop and enabled Hibernate (currently testing this workaround)
I would like to avoid returning the KD-E10, but between this issue and the monitors not displaying anything frequently when switching between inputs, (which many other users have reported) I’m about ready to shell out the $400 for the TESmart for the sake of stability. I can’t have my work computer crashing multiple times a day, losing the open files, etc.
Thanks for reaching us and truly sorry for the trouble caused.
Please try the directly charging for laptop and bypass our KD-E10 if you charging it via KD-E10 during you working before, and check if this issue still persist?
Please going to this HP laptop BIOS settings and unset the “Enable High Resolution mode when connected to a USB-C DP alt mode dock” for a test.
Sorry for the delay - it had been stable until today. I hadn’t bothered updating the bios, as the hibernation hack was working.
To answer your question: It’s the Ryzen AI 300 series.
Just came back to the computer having crashed and rebooted. Found an error in the logs that may be relevant.
”The event logging service encountered an error while initializing publishing resources for channel Microsoft-Windows-USBVideo/Analytic. If channel type is Analytic or Debug, then this could mean there was an error initializing logging resources as well.”
That error came after the reboot (and the critical error 41 that it had rebooted without shutting down cleanly)
I just checked and “High resolution mode on USB-C DP alt mode dock” is already disabled.
Other BIOS settings that could possibly be relevant are:
Battery Health Manager – Enabled (though I enabled this after the issue was already present)
Adaptive Battery Optimizer – Enabled
USB Charging – Enabled
Virtualization – Enabled
Sorry, no - it’s actually crashed twice in the last two days after being stable for about a week. I actually caught it crashing today.
I had switched from 1 to 2 (laptop to PC) and was working on PC. After some time (not sure how long, half hour, maybe an hour - the laptop screen had turned itself off already, which it does after 15 minutes) I just saw the screen lighten to grey and the power-on screen started as it began to boot up. The error logs were not helpful again, only critical error was the last power cycle was unexpected.