Hello, I’ve had the 4K Dual Monitor KVM Switch, 2-Port HDMI with Hotkey Switching, Supports High Refresh Rates like 144Hz, 165Hz & 240Hz since April, and unfortunately over the last few months it seems to have developed a problem.
The keyboard will randomly stop working, where I need to push the “Change input” button. About 30% of the time, when it comes back to the PC, the right (of 2) monitor is just digital noise.
I can’t see a pattern, often I have a single PC on, it works fine for hours then suddenly, no keyboard Mouse still works. I push the Change Input button, the other PC is Off, push again and keyboard works. However, 30% of the time when I do that, the right monitor is digital noise. It eventually seems to re-sync but this can take 10-15 minutes during which the PC is unusable.
I’ve had the above happen when the 2nd PC is On, or in Sleep mode, it doesn’t seem to make a difference.
Thanks for reaching us and we are so sorry for the issues.
Where you purchased this product and what is your order number?
What is the device serial number(A2*****)?
Have you tried switch to different USB 3.0 ports on PCs side which recommend to plug in rear USB port?
Thanks for your update and how about that PC switched to different USB 3.0 ports?
Please submit the RMA form and our customer service will help follow up with you once they got the from.
Mouse still works. I push the Change Input button, the other PC is Off, push again and keyboard works. However, 30% of the time when I do that, the right monitor is digital noise. It eventually seems to re-sync but this can take 10-15 minutes during which the PC is unusable.