I’ve bought the KD-E20 for my two laptops with my two Samsung monitors.
Dell Precision 5680 (TB4)
ASUS ROG Flow Z13 (TB4)
I’m noticing on the Dell that one of my monitors will intermittently drop and resync. It’s not always the same monitor, and it’s not always the same frequency. I can go for hours without issues, but other times like this morning it’s happened nearly a dozen times in half as many minutes.
Sometimes power cycling the KVM will stop it, but this morning it had zero affect. It’s extremely frustrating, and support stopped responding to my email thread 2 weeks ago.
Anyone know how to resolve this? This KVM is so much better than my old StarTech, but this monitor blanking issue is driving me batty.
I was working through issues with Support via email, but they stopped responding 2 weeks ago.
I also observe a similar phenomenon - randomly, one or both monitors will intermittently blank while active on the KD-E20, and the laptop will then reconnect the display. Sometimes happens once or twice a day.
Using Dell U2412M monitors with these laptops
Lenovo P14s G2
HP ProBook 450 G9
What info do we need to collect to troubleshoot this?
Or is there a firmware update to address this? Currently v1.0.2
I saw that our colleague Owen has responded to you July 2, did you receive his email?
I have notified him and our customer service and they will get back to you.
Really sorry for that.
Yes, he did, but it sounds like the firmware update is very specific and won’t cover this scenario.
As delaveganz offered, what can we gather to help you guys identify and resolve this nuisance issue? I’m almost dreading a demo I have to give tomorrow as it’s for our global ID team and I really don’t want to have it pull this mid-demo.