New iDock C10 - keyboard and mouse not working with Mac mini

Support
1

I have a new iDOCK C10 - My windows laptop connects with no problems using the USB-C connection, and the keyboard and mouse that I’m using work great. When I switch to computer 2 which is a mac mini, the keyboard and mouse don’t work. They keyboard doesn’t light up. I have tried 2 different keyboards and 1 wireless mouse. I’ve also tried both the front and rear ports on the C10 device. Any help would be appreciated.
Thank you,
Trudi

2

Hello Trudi,
Thanks for getting back to AV Access,this is technical support and we are truly sorry for this trouble.

  1. Does the USB-A to USB-B cable connected from your mac mini to our Idock C10(USB B) ?
  2. I think your mac mini come with USB-C but not USB-A,so recommend to use a USB-A(male) to USB-A(female) adapter,so the usb cable can connected.
    Best Regards,
    Kevin