Only HDMI working C10 dock

jpvdtorre · February 23, 2024, 9:45pm

Hello, I attatched an mini pc with two hmdi ports to de c10 dock.
One cable connected with an converter HDMI->DP. But only de displayport is working.
When connecting an laptop all is working fine.
What can it be?

Kevin · February 28, 2024, 1:48am

Hello there,

For the PC input group with DP+HDMI,two output channel are work separately,which mean the DP in would output to HDMI out 1 and HDMI in would output to HDMI out 2. So you can double check which output monitor nor work,if is out 1 and that mean maybe caused by the converter issues and you can try direct connect to the monitor and without thru our C10 to have a test.

jpvdtorre · February 28, 2024, 2:40pm

I tested and indead its the DP port\cable. Are there specifcations for the converter HDMI-DP?

Kevin · February 28, 2024, 2:56pm

Hi,you need ensure the converter support the signal transfer from HDMI end to DP end, and it is better HDMI 2.0 to DP 1.4a/2.0.
Many thanks.

jpvdtorre · February 28, 2024, 3:15pm

Would this converter work?
https://www.megekko.nl/product/6292/1728575/Displayport-HDMI-converter/CLUB3D-DisplayPort-1-4-to-HDMI-2-0b-HDR-Active-Adapter

Kevin · February 28, 2024, 6:03pm

Hello,it seems only support transfer from DP to HDMI,but not HDMI to DP.

Kevin · February 28, 2024, 6:06pm

maybe you can check like this one:
FOINNEX HDMI naar DisplayPort Adapter 4K @ 60Hz : Amazon.nl: Elektronica

jpvdtorre · March 13, 2024, 12:27pm

We bought the adapter. But it is still not working.
When I connect the PC with 2 HDMI cables at two monitors it works.
When connecting de PC to the dock it doesn’t work.
What to do?

Kevin · March 14, 2024, 2:31am

Hi,have you try use this adapterconnect to the monitor to check does it work or not?
PC(HDMI)-adapter-(DP)monitor.
And recently we have another client feedback to us this adapter is working:https://www.amazon.com/UANTIN-HDMI-DisplayPort-Uni-Directional-Converter/dp/B0C9LJK8TY/ref=sr_1_19?crid=365OFHZ98HWLU&dib=eyJ2IjoiMSJ9.tr264C4wDJZIjFo2HU08CAULiznx2plxUPCnSq1UHzbGjHj071QN20LucGBJIEps.ouoA7iKKA7LH6w-EtKA59xeGcCx6Bhs4E2p46JE1EjI&dib_tag=se&keywords=hdmi+to+displayport+adapter&qid=1710383383&sprefix=HDMI+to+%2Caps%2C82&sr=8-19
Please note that the adapter must support the signal transfer from HDMI end to DisplayPort end.

Sincerely,
Kevin

jpvdtorre · March 14, 2024, 6:59pm

We already returned the adapter. I’ll check this adapter

jpvdtorre · April 4, 2024, 7:10pm

We can’t order this adapter in the Netherlands.
Do you have any alternatives?

Kevin · April 4, 2024, 8:35pm

Hello,

Sorry and need you try have a test in your side,here is two link for your reference: