Problem: The hotkey on Keyboard Doesn’t Work
Product model: 8KSW21-KVM
If you’re experiencing issues with the hotkey function on your keyboard, follow these steps to troubleshoot the problem.
1. Check the USB Connection
Make sure that the keyboard is connected to the USB 1.1 port (with a keyboard icon above) on the switch. If not, disconnect the keyboard and reconnect it to the correct USB port.
2. Check the Hotkey
Ensure that you’re pressing the correct hotkey. The default hotkey is “Tab”. Quickly press one of the four hotkeys (Tab/Caps Lock/Left Ctrl/Right Ctrl) twice on your keyboard to activate it or switch to it. If the hotkey is not working, try pressing the hotkey again and wait for a few seconds.
3. Follow the Manual Guide
Make sure you are operating the hotkey correctly, as described in the manual. For example, if the present default hotkey is “Tab”, you can press “Tab”+ “1”/“Tab”+“2”/“Tab”+“3”/“Tab”+“4” to switch to HDMI input 1/2/3/4 respectively. You can also press “Tab” + “→”/ “Tab”+ “←” to switch to the next or the previous input source.
4. Test Keyboard Functionality
Check if the keyboard works when typing regular characters. If not, then the keyboard may be faulty. Try changing to another wired keyboard to test if it works correctly.
5. Check Cable Connection
Check if the USB-A to USB-B cable is connected from the source to the switch. If not, disconnect and reconnect the cable. If the cable is damaged or broken, replace it with a new one.
6. Try a different USB port
If the keyboard is not working on the current USB port, try plugging it into a different USB port. It could be that the current port is not functioning correctly.
7. Compatibility Check
Try changing other wired keyboards to test. Maybe there are compatibility issues if the new keyboard works fine.
Please feel free to contact our tech support at email@example.com if the problem persists.