I have the idock c10 and when I try to connect my laptop to it, it won’t register the USB devices. I look at the device manager and says it “Unknown usb device descriptor request failed”. Can I download the driver to install manually?
Hello Kevin,
Thanks for reaching us.
Our product is plug and play device and not have any driver requirements.
- Did you used the provided USB-C cable in the box?
- Have you tried switch to another USB-C port for a test if your laptop have different USB-C ports.
- You can try remove the driver and reinstall it on the device manager,mouse right key pressed with this “Unknown usb device descriptor request failed” option to do this step.
- Please try reboot your laptop for a check.
Best Regards,
Kevin
Hello, I’ve done all this. Are there other logs I can review to see what is failing?