Usb driver failure

Support
1

I have the idock c10 and when I try to connect my laptop to it, it won’t register the USB devices. I look at the device manager and says it “Unknown usb device descriptor request failed”. Can I download the driver to install manually?

2

Hello Kevin,

Thanks for reaching us.
Our product is plug and play device and not have any driver requirements.

  1. Did you used the provided USB-C cable in the box?
  2. Have you tried switch to another USB-C port for a test if your laptop have different USB-C ports.
  3. You can try remove the driver and reinstall it on the device manager,mouse right key pressed with this “Unknown usb device descriptor request failed” option to do this step.
  4. Please try reboot your laptop for a check.
    Best Regards,
    Kevin
3

Hello, I’ve done all this. Are there other logs I can review to see what is failing?

4

Hello Kevin,

So have you fixed this problem and make them work for you?

5

No. I need to know why the driver is falling when plugging into your device. I need to know what is causing the issue. This is the second device that has issues. My other camera is not working. I need drivers

6

Sorry that this device not have the logs to check in your side as it is plug and play unit.