No matter what I do, windows 11 and the AV iDock B30 will not set two monitors at the same resolution. It seems one port really only wants to do 1920x1080. I can change monitors and the problem continues. I can change cables, same thing.
There seems to be some sort of memory issue with the B30. I say this because if I change computers to #2, unplug the B30. More times than not the resolution is now set at the highest capabilities. Then I can set the resolution on 1 monitor to a equal resolution, and poof its fixed for a short while.
But once it gets unsynced, it drops to 1920x1080, and doing the above becomes my routine until the resolution resets. Like I said it fixes it more times than not, but its not everytime. Its random.
Hello Jerry,
Thanks for reaching us.
Does this resolution issue happened on USB-C laptop or the desktops at HDMI input?
Both fail. USB-C and Standard HDMI. For example I got it to work at 2560x1440 yesterday on both monitors. Many KVM reboots, and forced an update to the Jaguar B0 chip.
Today one monitor is 2560x1440 and the other is 1920x1080.
If I remove the B30 and directly connect HDMI to each computer its consistent 2560x1440. But if I dual monitor and use USB-C or HDMI, the Monitor1 port always defaults to 1920x1080.
Hi,
What is the device serial number(A2****)?
Could you help try upgrade the new firmware to have a check: iDock B30 new firmware
Hi,
What is your laptop model number,the graphics card and motherboard model number?
What is your monitors’ model number?
Where you purchased this device and what is your order number?
1a - Laptop: HP Zbook Firefly G8, Intel Iris Xe Graphics
1b - Desktop: Geekcom 13 GT Pro, Intel UHD Graphics
2a - Monitor1: HP V28 4K
2b - Monitor2: HP E27q G5 QHD
C - Purchase:
Today everything is defaulting to 1920x1080. We know it can do more, but even after reboots, updates, and other checking, it only displays at this lower resolution.
Today I moved off of USB C and the AVAccess system. Resolution works without the AVAccess KVM. I need a replacement or a refund.
Hello Jerry,
Truly sorry for that and could you email to me: kevin@avaccess.com then I can transfer to our customer service to follow up.
Many thanks~