No matter what I do, windows 11 and the AV iDock B30 will not set two monitors at the same resolution. It seems one port really only wants to do 1920x1080. I can change monitors and the problem continues. I can change cables, same thing.
There seems to be some sort of memory issue with the B30. I say this because if I change computers to #2, unplug the B30. More times than not the resolution is now set at the highest capabilities. Then I can set the resolution on 1 monitor to a equal resolution, and poof its fixed for a short while.
But once it gets unsynced, it drops to 1920x1080, and doing the above becomes my routine until the resolution resets. Like I said it fixes it more times than not, but its not everytime. Its random.
Hello Jerry,
Thanks for reaching us.
Does this resolution issue happened on USB-C laptop or the desktops at HDMI input?
Both fail. USB-C and Standard HDMI. For example I got it to work at 2560x1440 yesterday on both monitors. Many KVM reboots, and forced an update to the Jaguar B0 chip.
Today one monitor is 2560x1440 and the other is 1920x1080.
If I remove the B30 and directly connect HDMI to each computer its consistent 2560x1440. But if I dual monitor and use USB-C or HDMI, the Monitor1 port always defaults to 1920x1080.
Hi,
What is the device serial number(A2****)?
Could you help try upgrade the new firmware to have a check: iDock B30 new firmware
Hi,
What is your laptop model number,the graphics card and motherboard model number?
What is your monitors’ model number?
Where you purchased this device and what is your order number?
1a - Laptop: HP Zbook Firefly G8, Intel Iris Xe Graphics
1b - Desktop: Geekcom 13 GT Pro, Intel UHD Graphics
2a - Monitor1: HP V28 4K
2b - Monitor2: HP E27q G5 QHD
C - Purchase:
Today everything is defaulting to 1920x1080. We know it can do more, but even after reboots, updates, and other checking, it only displays at this lower resolution.
Today I moved off of USB C and the AVAccess system. Resolution works without the AVAccess KVM. I need a replacement or a refund.
Hello Jerry,
Truly sorry for that and could you email to me: kevin@avaccess.com then I can transfer to our customer service to follow up.
Many thanks~
I’m having a similar problem, and I can provide more details.
I got my B30 at the end of November, and it worked amazing for a month and a half. I have an HP laptop and a custom desktop connected to it, along with two monitors, one 34" 3440x1440 and the other 27" 2560x1440. Again, everything worked great for a month and a half.
Then one day in early January the 34" would only connect at 640x480. I tried lots of things, and here’s what I found:
- whichever monitor was connected to Monitor Output A was appearing as “Non-PnP”, whereas whichever was connected to Monitor Output B was appearing as the correct brand/model (ie “DELL U3419W”)
- the “Non-PnP” monitor would only display at 640x480 when using my desktop, but it would work at 1920x1080 for my laptop (but still “Non-PnP”)
- if I unplugged and replugged things in enough, my desktop also occasionally would work at 1920x1080 (and still “Non-PnP”)
- switching my desktop inputs between group 2 and group 3 did not make any difference
- switching the HDMI cables did not make any difference
- switching which port on my video card was plugged into which which input (A vs B) did not make any difference
- turning the B30 on and off did not make any difference
- rebooting my computers did not make any difference
I went to bed, and the next morning everything worked again! I figured the problem would recur eventually, but didn’t want to deal with it at the time. Unfortunately, this happened again yesterday. I powered the B30 off all night in hopes that it would start working again, but it has not : (
I found a post from November where someone was having different issues and a firmware update was linked, so I installed 1.1.4 in the hopes that would help, but it didn’t make any difference.
Hello Tornoth,
Kindly please try upgrade to oue latest firmware version(1.1.0):
iDock B30 firmware
Hi Kevin. I already did update to 1.1.4 using that link (found in a different post). After writing the above post I found a link for 2.5 firmware that you provided in yet another post, which my B30 is now updated to, but it also made no difference.
Hi,the V1.1.0 file upgrade thru the “ProAVManager” tool over the “Update” port different with the V2.5.please try have a check.
Nothing happens when I plug into the micro usb ‘update’ port - the computer doesn’t seem to think anything was connected; I tried on both my desktop and laptop. When I launch the firmware update tool it says “Don’t have any available COM port, Check please.”
Hello,kinldy please try use other micro-usb cable which came support data transfer
It didn’t even occur to me that the cable might not support data, but a different cable did work for doing the update. And the update has both monitors working again! Hopefully the problem doesn’t occur again.
Out of curiosity, what is the difference in updating via Kinetic vs ProAVManager?