I have a strange problem with KD-E10 - it seems to wake up the wrong computer when switching. Here’s what happens.
Assuming computer 1 is currently selected in the switch and both computers are suspended.
When I press the switch button KVM switches to the second computer, but the first computer gets woken up. The second computer doesn’t react to keyboard presses and stays suspended.
When I press the switch button again KVM switches back to the first computer (which is now running), but the second computer gets woken up.
When I press the switch button again KVM switches to the second computer. Both are now running.
Is this a bug? Or am I misunderstanding how auto wake up feature is supposed to work?
Thanks for reaching us and we are truly sorry for the issue.
Kindly please try upgrade our new firmware for a check does it can fixes your issue or not:KD-E10 firmware
And you can contacting us via email: kevin@avaccess.com
I have access to Linux computers only (both PC and the laptop connected to the switch are running Linux). ProAVManager starts under wine, but is unable to upgrade the switch. Whenever I click Update button it complains that upgrade package isn’t selected:
The Check button works though and can query current firmware version. As you can see the switch is already running the latest 1.0.5 firmware. Not sure about the TPS65988 chip, it looks like it’s not possible to query its version via this program.
The laptop has integrated Intel graphics, so I haven’t even tried the Kinetic tool, as the docs says it won’t work.
I also tried power cycling the switch. Unfortunately, the same behavior persists - it wakes up the wrong computer whenever I switch between the ports.
Anything else I can try? Any way to check/upgrade the firmware under Linux? What about laptops with integrated Intel graphics?
When running the ProAVManager software as the administrator and there would be pop up the warning window,please choose the " More Info" then click “run”.
And also kindly please try use the windows computer to upgrade the the file.
For the Kinetic tool,sorry and it cannot campatible the intel graphics card laptop.
So please try the ProAVManager tool first.
